Clients

Aviation Clients

Passenger carriers

Malpensa

  • 114 airlines
  • Connections with 180 domestic and international destinations

Malpensa – Top 10 passenger airlines (% traffic)

Linate

  • 15 airlines
  • Alitalia accounts for 73% of the traffic
  • Connections with 35 domestic and intra-EU destinations

Linate – Top 10 passenger airlines (% traffic)

Cargo Carriers

  • 25 airlines
  • 21.4% of total transported cargo is subdivided between 13 airlines

Malpensa – Volumes moved by the main cargo airlines (tons)

Retail Clients
  • 44 points of sale, corresponding to 7,285 sqm of commercial space
  • 17 bars and restaurants, corresponding to an area of approximately 3.023 sqm

Relationship Policies with Retailer

Retail plays a fundamental role in SEA’s commercial strategy of partnership with brands for the enhancement of final consumer experiences. Within the Non-Aviation Commercial Department, the “Retail Operations Management” team provides ongoing support to commercial tenants regarding airport infrastructures, maintenance, the management of individual and common assets (e.g. site preparation activities, servicing, maintenance needs, access cards), and the monitoring and enhancement of performance indicators for the achievement of common goals. This is developed through frequent contacts and a series of activities, including half-year brand meetings, weekly point-of-sale visits and day-to-day and headquarters- led trend analyses, as part of a structured business review system focused on main indicators, such as performance, customer flows and so on. A number of training and informative courses are also proposed on various topics of interest, for example, Chinese culture or visual merchandising, and in-depth assessments are provided, such as through mystery shopper surveys.