Clients

Aviation Clients

Passenger carriers

Malpensa

  • 118 airlines
  • Connections with 214 domestic and international destinations

Malpensa – Top 10 passenger airlines (% traffic)

Linate

  • 16 airlines
  • Alitalia accounts for 62.7 % of the traffic
  • Connections with 44 domestic and intra-EU destinations

Linate – Top 10 passenger airlines (% traffic)

Cargo Carriers

  • 19 airlines
  • 64.4% of total transported cargo is subdivided between 13 airlines

Malpensa – Volumes moved by the main cargo airlines (tons)

Relationship Policies with Vectors

In 2018, our commercial aviation policy on Malpensa - aimed at increasing air connectivity to serve the territory - was aimed at acquiring new carriers and developing the activities of those already present at airports. A special effort was made to develop Schengen traffic within Terminal 1, through new partnerships with low-cost carriers.

Commercial policy involves constant contact with airlines, the search for new development opportunities - with specific marketing tools ("welcome package", communication initiatives, participation in international events) - in addition to participation in the negotiations for the revision of the Bilateral agreements with the intent to pursue a wider liberalization in the field of traffic rights, including fifth freedom rights.

Retail Clients

  • 108 points of sale, corresponding to 14,424 sqm of commercial space
  • 62 bars and restaurants, corresponding to an area of approximately 12.299 sqm

Relationship Policies with Retailer

Retail plays a fundamental role in SEA’s commercial strategy of partnership with brands for the enhancement of final consumer experiences. Within the Non-Aviation Commercial Department, the “Retail Operations Management” team provides ongoing support to commercial tenants regarding airport infrastructures, maintenance, the management of individual and common assets (e.g. site preparation activities, servicing, maintenance needs, access cards), and the monitoring and enhancement of performance indicators for the achievement of common goals. This is developed through frequent contacts and a series of activities, including half-year brand meetings, weekly point-of-sale visits and day-to-day and headquarters- led trend analyses, as part of a structured business review system focused on main indicators, such as performance, customer flows and so on. A number of training and informative courses are also proposed on various topics of interest, for example, Chinese culture or visual merchandising, and in-depth assessments are provided, such as through mystery shopper surveys.