Passengers

SEA Group aims to ensure continuous improvement of services provided to customers.

The analysis by Terminals also shows a similar trend: Terminal 1 reports departing punctuality of 81.8% (+2.9% recovery), with Terminal 2 indicating a year to date value of 82.6% (+3.6% recovery). Linate closes 2017 with punctuality values for passenger flights at 86.8%, compared to punctuality for arrivals at 87%. Baggage delivery times, again this year, were well above Service Charter targets for all terminals. At Terminal 1, first baggage returns were within 22.50 minutes for 95.2% of flights and last baggage returns were within 35.50 minutes for 94.4 % of flights. At Terminal 2, the delivery of the first bag within 26 minutes was achieved for 97.6% of flights, while the delivery of the last bag within 37 minutes was achieved for 99.2% of flights. Misdirected baggage was substantially in line with that of previous years.